Did Dreamhost ever unscramble its snafu?
Apr. 4th, 2008 02:47 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dreamsharkI heard the beginning of that story, but not the end. Did Dreamhost users ever get their accounts unsnarled? Did they get their money back?
I'm thinking of this as I watch my own website hosting service, iPower, trip all over its own feet AGAIN as it attempts to transition to a new version of their hosting software. They screw up my account pretty much every time they try to change anything. Sooner or later, after many emails to clueless tech support people in India, they straighten it out. It's really irritating, but never quite irritating enough to make me go through the enormous hassle of switching services. And they ARE cheap, I must admit ($95/year, including automatic renewal of my primary domain).
This time it almost looked like it was going to work. I got the email about the Big Transition. My account was moved, and I could still get to www.dreamshark.com (which is the subdomain I currently use the most). However, my primary domain (kahnhome.org) and my other subdomain (toonerville.net) had disappeared, at least as far as the Internet DNS servers were concerned. I emailed tech support, getting a polite but completely wrong answer back the next morning ("I checked the domain ‘kahnhome.org’ and noticed that it is not registered nor hosted with us. Hence, you need to contact your current hosting provider regarding the Web site.") I tried again, forwarding old email as proof that they ARE my current hosting provider. Again with the polite, canned, wrong answer. I forwarded more proof. Finally I got a humble apology ("I am extremely sorry for the incorrect information that has provided in the previous e-mail. Could you please ignore that e-mail?"). Somebody fixed something, because www.kahnhome.org is back. However, I am still trying to convince them that toonerville.net was also registered through them. It looks like they failed to renew that one months ago, and somebody else may have grabbed it. *sigh*
I'm thinking of this as I watch my own website hosting service, iPower, trip all over its own feet AGAIN as it attempts to transition to a new version of their hosting software. They screw up my account pretty much every time they try to change anything. Sooner or later, after many emails to clueless tech support people in India, they straighten it out. It's really irritating, but never quite irritating enough to make me go through the enormous hassle of switching services. And they ARE cheap, I must admit ($95/year, including automatic renewal of my primary domain).
This time it almost looked like it was going to work. I got the email about the Big Transition. My account was moved, and I could still get to www.dreamshark.com (which is the subdomain I currently use the most). However, my primary domain (kahnhome.org) and my other subdomain (toonerville.net) had disappeared, at least as far as the Internet DNS servers were concerned. I emailed tech support, getting a polite but completely wrong answer back the next morning ("I checked the domain ‘kahnhome.org’ and noticed that it is not registered nor hosted with us. Hence, you need to contact your current hosting provider regarding the Web site.") I tried again, forwarding old email as proof that they ARE my current hosting provider. Again with the polite, canned, wrong answer. I forwarded more proof. Finally I got a humble apology ("I am extremely sorry for the incorrect information that has provided in the previous e-mail. Could you please ignore that e-mail?"). Somebody fixed something, because www.kahnhome.org is back. However, I am still trying to convince them that toonerville.net was also registered through them. It looks like they failed to renew that one months ago, and somebody else may have grabbed it. *sigh*
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no subject
Date: 2008-04-04 08:18 pm (UTC)The credit card I'd originally used had been closed, so it didn't affect me.