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dreamsharkI stopped at the White Castle drivethru today (OK, I'm not proud of it, but there it is). As she handed me my sad little sack of supper, the gal at the window demanded that I submit to a customer satisfaction survey. Not to fill in later, but right there on the spot. Since I had successfully extricated my order from her hand before she pulled out the pencil and paper, I just said "No, I am not going to do that," and drove away.
WTF???? The very fact that I was buying food at a drivethru should clearly send the message that I was more interested in speed and convenience than quality. What more does White Castle need to know? Remember, I hadn't even opened the bag yet, so I couldn't say whether the order had even been filled correctly, let alone whether it was thoroughly cooked, served piping hot, etc. The bag could have been full of rocks for all I knew at that point.
Retailers of America, I just want to say this: nothing will drive down my customer satisfaction quicker than having homework assigned to me every time I make a purchase.
WTF???? The very fact that I was buying food at a drivethru should clearly send the message that I was more interested in speed and convenience than quality. What more does White Castle need to know? Remember, I hadn't even opened the bag yet, so I couldn't say whether the order had even been filled correctly, let alone whether it was thoroughly cooked, served piping hot, etc. The bag could have been full of rocks for all I knew at that point.
Retailers of America, I just want to say this: nothing will drive down my customer satisfaction quicker than having homework assigned to me every time I make a purchase.
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Date: 2016-10-21 12:11 am (UTC)