dreamshark: (Default)
[personal profile] dreamshark
A website that you have been using for years to conduct the routine business of your life announces a Massively! Improved!  New! Interface!

You sigh resignedly and continue logging in, anticipating at least an hour of anguish as you try to unsnarl the mess. 

And the new interface actually IS massively improved! Not only that, they have not forgotten your old login, forcing you to start all over creating a new account! You login and pay your bill, and that is that. You don't even have to locate a piece of paper somewhere to find out how much you owe - it's RIGHT THERE ON THE WEBSITE. There is even a link to a list of all the bills you have already paid this year and what they were for, in case you hadn't been keeping track on another piece of paper. The heavens open up and angels sing!

That just happened to me. I think it is the first time EVER. Considering all the complaining I have done over the years about terrible "improvements" to software and websites, it seemed only fair to give credit where credit is due. The website, incidentally, is Health Partners. 

Date: 2020-06-29 05:02 am (UTC)
minnehaha: (Default)
From: [personal profile] minnehaha
I have only logged into the Park Nicollet website once, so I don't know if it was improved or not.

K.

Date: 2020-06-29 05:36 am (UTC)
pameladean: (Default)
From: [personal profile] pameladean
We really are in different universes. I have always gotten an email notification that my premium was due, and then I'd log in and pay it. No paper required.

I'd had about ten or twelve years using MyChart via HCMC or I might not have been able to navigate it either. Also different providers use it differently. HCMC had you do all of your prescription stuff on MyChart, whereas with HealthPartners until this newest change, if you wanted to refill an existing prescription you just used MyChart, but if you needed to get a renewal from your doctor, you had to use the HealthPartners website. It's definitely an improvement to have everything on one website.

P.

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