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dreamsharkShortly after we returned from vacation (Apr 1) Richard picked up a 90-day prescription for his diabetes medicine, refilled his pillbox, and promptly misplaced the bottle in the post-vacation chaos. 10 days later when he tried to refill his pillbox he couldn't find the bottle. We've looked everywhere. This is the first time either of us has misplaced a bottle of maintenance meds and we don't know quite what to do.
This is complicated by the fact that he was in the middle of getting his dosage increased, so he had two prescriptions on file from two different doctors but still doesn't have any pills on hand. He's talked to the pharmacy, which gave him a few extra pills while they "tried to contact the doctor" but it is not 100% clear which doctor. They claim "the doctor" is not replying despite repeated attempts.
Since it is now effectively impossible to talk to your doctor in person without a 2-3 month lead time, I've been sending MyChart messages. The nurses who respond to these messages seem confused by the complexity of the situation and are assuming that we weren't able to fill the 2nd prescription, which is not the problem.
The problem is that he had the pills and LOST THEM. I'm not sure how that situation is supposed to be addressed. Do we really need another prescription? An early refill? A refill that we pay for out of pocket (since I doubt insurance will pay for lost meds)?
Has anybody here ever been in this situation?
This is complicated by the fact that he was in the middle of getting his dosage increased, so he had two prescriptions on file from two different doctors but still doesn't have any pills on hand. He's talked to the pharmacy, which gave him a few extra pills while they "tried to contact the doctor" but it is not 100% clear which doctor. They claim "the doctor" is not replying despite repeated attempts.
Since it is now effectively impossible to talk to your doctor in person without a 2-3 month lead time, I've been sending MyChart messages. The nurses who respond to these messages seem confused by the complexity of the situation and are assuming that we weren't able to fill the 2nd prescription, which is not the problem.
The problem is that he had the pills and LOST THEM. I'm not sure how that situation is supposed to be addressed. Do we really need another prescription? An early refill? A refill that we pay for out of pocket (since I doubt insurance will pay for lost meds)?
Has anybody here ever been in this situation?
no subject
Date: 2025-04-16 07:01 pm (UTC)Apparently when you lose a prescription the remedy is that a doctor needs to write another one. The nurse wasn't sure if insurance would cover it, but was able to tell us that this is a cheap medication (under $50), so it's not a big deal.
Health Partners/Park Nicollet can be hard to communicate with, but when you finally get through to someone they are always pleasant and competent. I just wish they would stop revamping the websites and hiding the contact info.